Connection between call centers and sense of security during the COVID-19 epidemic

Abstract

I find it important to highlight the validity of my research area, the relevance of this article, and the value of it regarding the field of security science. Call centers and telephone switchboards are in the focus of my study. We do not have to go back too far in time to see that operating telephone switchboards became fundamental in terms of our security. The relevance of this topic was verified when the COVID-19 epidemic started. The reason for this

is one of first measures implemented by the countries that were affected by the pandemic: telephone centers were set up on national, regional or county level. The set up of these centers

was essential for every country: it was used for reporting and different authorities were directed with the help of telephone switchboards, which are also a proper mean for people in terms of getting information. One way of protection against the epidemic is social distancing and avoiding personal meetings, which was greatly assured by telephone switchboards set up in a methodic and goal oriented way.